Customer Service

Providing Uplifting Service to all of your Customers: An Interview with Ron Kaufman

Yesterday I had the privilege of interviewing Ron Kaufman, the author of Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet.  Once you watch the video of [...]

Building Relationships with your Customers: Interview with Tara Hunt

Last Thursday I had the awesome opportunity to interview Tara Hunt who is the author of the Whuffie Factor.  I fell in love with her book and her writing because it really gets to the heart of what building [...]

11 Ways to Let your Customers Know you Listen to them

One of the most important thing that we can offer our customers is the gift of listening to them.  Customers that feel listened to will not only come back for repeat services when needed, but they will also [...]

Do You Have Your Clients Sign a Contract?

Several people have asked me over the years if I have my clients sign a contract before working with me and the answer may surprise you.  NO!!!!! I want people to feel that have the ability to utilize my [...]

The Number One Thing that Will Set you Apart from your Competition is…..

CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It starts as soon as that customer begins seeking your services.  How quick do you get back to him/her?  Setting aside a 24 hour policy will ensure their [...]

50 Ways to Advertise your Online Tutoring Business Under $50

Do you want to stand out from the crowd with your online tutoring business?  Most people that I talk with about their tutoring business tell me that they put their information on one site and they are [...]